Jeffrey Brooks
Master of Science in Computer Information Systems, 2002
After 30 years in the help desk industry, Jeffrey Brooks and his fellow practitioner Phil Gerbyshak are sharing their experiences in the book “Help Desk Manager’s Crash Course.” The easy-to-read book focuses on providing simple steps to success, how to implement them and lots of examples and revealing anecdotes.
“This book shares our passion and knowledge. For the new manager, use this book to quickly get yourself and your help desk up to speed with sections on hiring, discipline and metrics shallow enough to not overwhelm you, but deep enough that you’ll be able to use it for years to come,” shares Jeffrey.
Jeffrey has been working in the information technology industry for more than 15 years and has built teams that have been recognized both nationally and internationally. His expertise is in joining growing companies with developing service organizations and building teams able to handle complex customer issues in a timely and professional manner. He has received various industry awards and has authored blogs, magazine articles and participated in numerous panel discussions aimed at education within the IT industry.
