Human Performance Technology

• Define performance improvement
• Describe the human performance technology (HPT) process
• Demonstrate that performance improvement is systems-based
• Compare and contrast the components of performance improvement and of instructional design
• Relate the performance improvement process to the ADDIE model

Human Performance Management

• Define performance management
• Examine the key features of ideal performance management
• Analyze learning theories and their impact on the performance management process

Performance Gaps

• Determine the nature of a performance gap based on motivation (affective domain), declarative knowledge (cognitive domain), and procedural knowledge (psychomotor domain)
• Examine the role of the performance model in identifying performance gaps
• Inspect the causes of performance gaps

Performance Interventions

• Define performance interventions and the role they play in the HPT process
• Examine the types of performance interventions
• Inspect the factors that influence the selection of performance interventions
• Determine the risks in selecting an inappropriate intervention

Performance Evaluations

• Examine the four levels of Kirkpatrick’s evaluation model
• Examine the types of performance evaluations to measure results of an intervention
• Analyze the factors that influence the evaluation of performance
• Justify the success of the performance intervention

Becoming a Practitioner in Performance Management

• Inspect roles of successful practitioners in the field of performance management
• Review opportunities in performance management
• Outline a career development plan that includes certification, continuing education, and job outlook
• Examine ethical standards in performance management