Performance Improvement And Management –

aet550

(3 credits)

This course provides learners with an overview of performance improvement principles. Learners identify and analyze organizational performance gaps, create learning interventions to diminish those gaps, and evaluate training using Kirkpatrick’s four levels.

This graduate-level course is 6 weeks. To enroll, speak with an Enrollment Advisor.

Topics and Objectives

Human Performance Technology
- Define performance improvement
- Describe the human performance technology (HPT) process
- Demonstrate that performance improvement is systems-based
- Compare and contrast the components of performance improvement and of instructional design
- Relate the performance improvement process to the ADDIE model
Human Performance Management
- Define performance management
- Examine the key features of ideal performance management
- Analyze learning theories and their impact on the performance management process
Performance Gaps
- Determine the nature of a performance gap based on motivation (affective domain), declarative knowledge (cognitive domain), and procedural knowledge (psychomotor domain)
- Examine the role of the performance model in identifying performance gaps
- Inspect the causes of performance gaps
Performance Interventions
- Define performance interventions and the role they play in the HPT process
- Examine the types of performance interventions
- Inspect the factors that influence the selection of performance interventions
- Determine the risks in selecting an inappropriate intervention
Performance Evaluations
- Examine the four levels of Kirkpatrick’s evaluation model
- Examine the types of performance evaluations to measure results of an intervention
- Analyze the factors that influence the evaluation of performance
- Justify the success of the performance intervention
Becoming a Practitioner in Performance Management
- Inspect roles of successful practitioners in the field of performance management
- Review opportunities in performance management
- Outline a career development plan that includes certification, continuing education, and job outlook
- Examine ethical standards in performance management

The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

Performance Improvement And Management –

aet550

Human Performance Technology

Human Performance Management

Performance Gaps

Performance Interventions

Performance Evaluations

Becoming a Practitioner in Performance Management

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