Customer Service – beceu1130 (0 credits)

The key to a successful organization is a solid customer base. To develop and maintain a customer base, an organization must understand their customers and provide quality customer service. In this course, students explore the value of customer care and the definition of customer success. They learn about various types of customer relationships, how to increase customer loyalty and how sales are related to service. This course provides 0.6 continuing education units in one, 6-hour workshop.

This non-credit course is 2 weeks. To enroll, speak with an Enrollment Representative.

The Value of Customer Care

  • Explain the value of customer care
  • Define success from the consumer perspective
  • Identify techniques for increasing customer satisfaction
  • Identify the stages of customer management
  • Describe guidelines for dealing with unreasonable and irate customers
  • Explain how customer service is used to increase customer loyalty and sales

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