Customer Service –

beceu1130

(0 credits)

The key to a successful organization is a solid customer base. To develop and maintain a customer base, an organization must understand their customers and provide quality customer service. In this course, students explore the value of customer care and the definition of customer success. They learn about various types of customer relationships, how to increase customer loyalty and how sales are related to service. This course provides 0.8 continuing education units in two, 4-hour workshops. The tuition for this course is $480.
This non-credit course is 2 weeks. To enroll, speak with an Enrollment Advisor.

The Value of Customer Care

  • Identify the value of Customer Service
  • Identify Trends in customer service and criteria required for customer satisfaction
  • Applying the human touch
  • Identify key components of customer relationships
  • Identify internal customers and the customer relationship management process
  • Identify the benefits of value change value

Customer Loyalty and Increase Sales via Service

  • Explore ways of handling unreasonable customers
  • Identify guidelines for handling the unhelpful colleague
  • List the guidelines for dealing with the moments of truth
  • Identify the benefits of being sales oriented, the differences between features and benefits, and the nature of persuasion

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