The key to a successful organization is a solid customer base. To develop and maintain a customer base, an organization must understand their customers and provide quality customer service. In this course, students explore the value of customer care and the definition of customer success. They learn about various types of customer relationships, how to increase customer loyalty and how sales are related to service. This course provides 0.8 continuing education units in two, 4-hour workshops.
The tuition for this course is $480.
Identify Trends in customer service and criteria required for customer satisfaction
Applying the human touch
Identify key components of customer relationships
Identify internal customers and the customer relationship management process
Identify the benefits of value change value
Customer Loyalty and Increase Sales via Service
Explore ways of handling unreasonable customers
Identify guidelines for handling the unhelpful colleague
List the guidelines for dealing with the moments of truth
Identify the benefits of being sales oriented, the differences between features and benefits, and the nature of persuasion
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Continuing Education Units (CEUs) and Professional Development Units (PDUs) cannot be converted into academic credit. It is the student's responsibility to confirm whether or not CEUs/PDUs earned at University of Phoenix will be accepted by employers and/or applicable licensing agencies.
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