One of the essential constants in business is that problems arise that need to be solved. This course helps prepare students with the tools to solve problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Knowing how to work in groups to solve problems will enhance the student's effectiveness and value to an organization. This course will show students the fundamentals of problem solving -- from defining a problem, to identifying solutions and then presenting to the key decision-makers in an organization. This course provides 0.8 continuing education units in two, 4-hour workshops. The tuition for this course is $480.
Determine how to conduct the group problem-solving process
Identify the various problem-solving tools and approaches
Determine the real problem when presented with symptoms
Identify what data needs to be collected
Determine the Solution and Accepting a Decision
Explore the four rules of brainstorming
Examine methods and techniques for selecting the right solution to a problem
Examine the cost-benefit solution
Identify how to solve problems in various types of groups
Identify the techniques and guidelines for selling solutions effectively
Determine the best methods and processes for implementing decisions
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.
Continuing Education Units (CEUs) and Professional Development Units (PDUs) cannot be converted into academic credit. It is the student's responsibility to confirm whether or not CEUs/PDUs earned at University of Phoenix will be accepted by employers and/or applicable licensing agencies.