Problem-solving Skills – bsceu1005 (0 credits)

One of the essential constants in business is that problems arise that need to be solved. This course helps prepare students with the tools to solve problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Knowing how to work in groups to solve problems will enhance the student's effectiveness and value to an organization. This course will show students the fundamentals of problem solving -- from defining a problem, to identifying solutions and then presenting to the key decision-makers in an organization. This course provides 0.8 continuing education units in two, 4-hour workshops. The tuition for this course is $480.

This non-credit course is 2 weeks. To enroll, speak with an Enrollment Representative.

Starting to Solve and Identify the Problems

  • Identify what data needs to be collected
  • Examine the problem-solving process
  • Determine how to conduct the group problem-solving process
  • Identify the various problem-solving tools and approaches
  • Determine the real problem when presented with symptoms

Determine the Solution and Accepting a Decision

  • Explore the four rules of brainstorming
  • Examine methods and techniques for selecting the right solution to a problem
  • Identify how to solve problems in various types of groups
  • Identify the techniques and guidelines for selling solutions effectively
  • Determine the best methods and processes for implementing decisions
  • Examine the cost-benefit solution

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