bshs385 | undergraduate

Interpersonal Communication And Interviewing Skills

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Human Services delivery requires expertise in communicating well with a wide range of people and groups. A key component of effective communication is the development of genuine positive regard for others, skill in establishing empathic relationships, and obtaining information needed for effective intervention with successful outcomes. This course provides knowledge of theory and practice in interpersonal communication. Students will learn skills for resolving conflict, establishing positive rapport, assisting clients in becoming clear about goals and focusing on outcomes, and practicing professional and ethical behaviors in all client interactions. Students will complete Modules 3, 4, 5 and 6 of the MHF training. (3 credits) Prerequisite: BSHS 415-O.



This undergraduate-level course is 5 weeks This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

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    Effective Listening Skills

    • Explain how to communicate effectively.
    • Explain effective listening strategies during the interview process.
    • Describe how social bonds assist in the listening process.

    Examining Communication in Relationships

    • Analyze the use of communication in family and romantic relationships.
    • Assess the role of conflict in relationships.
    • Explain the purpose of self-disclosure.

    Developing Interview and Interpersonal Skills

    • Apply effective interview skills.
    • Explain how to use effective questions.
    • Explain the three-stage model of interviewing.

    Information Gathering, Assessments, and Change

    • Apply each type of information-giving response.
    • Explain techniques to overcome challenges to cooperation.
    • Distinguish among the characteristics of the interviewing phases.
    • Describe the five stages of change.

    Interpersonal Communication

    • Demonstrate reflecting content using paraphrasing or summarization.
    • Apply reflection to feelings and responses.
    • Describe the use of emotions in interpersonal communication.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

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    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.