bshs322 | undergraduate
Communication Skills For The Human Services Professional
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Listening, Verbal and Non-verbal Communication
- Develop an understanding of the role of verbal communications in the helping relationship
- Develop an understanding of the role of nonverbal communications in the helping relationship
- Demonstrate active and accurate listening skills to interpret client or staff messages
- Interpret feedback to show empathy and a supportive presence
- Analyze verbal and nonverbal cues found in the helping relationship
- Explain the factors of effective exploration and elaboration
- Develop exploration and goal-setting skills
- Describe the four major parts of a working agreement
- Explore developing trusting professional relationships with participants and staff
Gaining New Perspectives and Behaviors
- Exhibit the ability to use effective problem solving strategies in the management of human service staff
- Outline ways to assist a client or staff member in creating alternative perspectives
- Exhibit an understanding of the various techniques for helping people change
- Describe common features of crisis and effective crisis intervention that may be applicable for staff in the human service arena
The Professional Human Services Relationship
- Demonstrate an understanding of the relationship dynamics, issues, and process between clinicians and clients and staff
- Describe self-disclosure and boundary issues that may occur in the course of a human services relationship, and their importance for human service staff
- Identify key factors related to transitions and termination of the helping relationship with clients and staff
The Human Services Interview—A Different Kind of Talking
- Explore and demonstrate an understanding of the historical development of various interpersonal communication theories
- Describe important characteristics of the interpersonal interview environment
- Examine the process of preparing for a client or staff interview
- Create a positive communication atmosphere when beginning an interview
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