bshs352 | undergraduate

Technology In Human Services

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This course is a survey of the use of communications technology in Human Services. It examines how technology affects the delivery of Human Services and how technology is used in delivering the service. Students are required to have access to the Internet and have a valid e-mail address to take this course.

This undergraduate-level course is 5 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

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    Legal and Ethical Issues Related to Information Technology and Human Services

    • Identify and discuss legal and ethical issues involved with the accuracy, authenticity, and quality of information found on the Internet and applied to human services programs and services.

    • Examine issues of identify theft, fraud, and misrepresentation as they relate to client services, program management, and human services program development.

    • Identify issues related to maintaining privacy of client records in an online environment.

    • Identify and discuss legal and ethical issues pertaining to human services in an online environment, specific to concerns about privacy and security of personal information and records.

    Technology Resources in Human Services

    • Discuss the role of electronic communications in the delivery of services to clients.

    • Explain how the Internet can be used to conduct human services related research to support program management and client services delivery.

    • Identify major Internet resources available for human services workers including those that can assist in agency funding, program development and case management.

    • Describe how the Internet resources are applicable to the management and delivery of human services.

    Human Service Organization Management with Technology: Web-based Software and Social Networking

    • Identify major functional areas of human services that require IT support as a means of accomplishing daily tasks.

    • Discover the web-based software available to support human services program delivery

    • Examine the role of social capital in human services organizations

    • Discuss how utilizing social capital through online social networking sites can increase the number of quality resources available to both the client and the human service worker.

    Supporting Client Empowerment through Technology

    • Identify how to develop human services programs and/or provide client services with the support of technology

    • Identify how to use technology to support a human services organization’s goals

    • Determine methods of supporting client empowerment through technology

    Community Outreach and Communications Using Technology

    • Describe how human services organizations use technology to communicate with the community.

    • Compare and contrast community outreach through electronic communication within a large city and rural areas.

    • Explain how you would identify various community issues using the Internet.

    • Identify effective ways of reaching out to and gaining support from a variety of communities using technology

    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.