bshs405 | undergraduate

Intervention, Direct Service Delivery & Case Management

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This course provides an overview of the role of the human service worker as a change agent with a focus on the application of theory and skills necessary for providing interventions and direct service delivery to individuals and groups. Specifically, students will develop competence in professional skills such as case management, client intake and interviewing, and basic group and individual counseling techniques. Additionally, students will learn how to access resources, use consultation, and make referrals.



This undergraduate-level course is 5 weeks This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

topic title goes here

    Case Management Overview

    • Assess case management issues for special populations. 
    • Explain the different roles and responsibilities of a case manager.

    • Identify behavioral problems and causes using theoretical models.

    Assessing Client Needs

    • Explain the importance of collecting appropriate data for intake and assessment forms.

    • Determine information needed from a client to assess intervention strategies.

    • Select appropriate intervention methods for clients. 

    Developing a Plan With the Client

    • Identify the factors that promote and motivate change in a client.

    • Propose a comprehensive treatment plan for a client.

    • Develop a client treatment plan that outlines criteria needed for implementation.

    Service, Delivery, and Case Management

    • Explain how to make effective referrals.

    • Identify a case manager’s role in linking clients to community resources.

    • Describe models of case management.

    • Describe the role of appropriate record keeping and documentation in human services. 

    Case Follow-Up and Evaluation

    • Describe how strategies can be used to apply client feedback following an intervention.

    • Assess the effectiveness of the goals and objectives in a treatment plan.

    • Determine when to close a case based on a client’s milestone achievement.  
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.