Do you work extensively with customers? Would you like to strengthen your relationships with them and improve your organization’s bottom line? This course helps you develop the skills and strategies you need to build rapport with your customers. You learn how to ask a customer the right questions, make recommendations to satisfy the customer’s concerns, and show genuine appreciation for the customer’s business.
Implement techniques to build rapport with customers.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Continuing Education Units (CEUs) and Professional Development Units (PDUs) cannot be converted into academic credit. It is the student's responsibility to confirm whether or not CEUs/PDUs earned at University of Phoenix will be accepted by employers and/or applicable licensing agencies.