cis211 | undergraduate

Office Software Support Fundamentals

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This course is an introduction to the support fundamentals of desktop software including word processor, spreadsheet, presentation, database, and personal information management (email, calendar, contact management and web browsing) applications.

This undergraduate-level course is 5 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 5 weeks

topic title goes here

    Personal Information Management

    • Perform various tasks within Outlook.
    • Identify the functions of Outlook®.
    • Diagnose common problems encountered using Outlook.
    • Troubleshoot various technical issues within Outlook.

    Microsoft® Word®

    • Troubleshoot common technical issues within Word.
    • Identify the functions of Word.
    • Perform various tasks using Word.
    • Diagnose common problems encountered in Word.

    Microsoft® Excel®

    • Perform various tasks using Excel.
    • Troubleshoot common Excel technical issues.
    • Diagnose common problems encountered in Excel.
    • Identify the functions of Excel.

    Microsoft® PowerPoint®

    • Identify the functions of PowerPoint.
    • Perform various tasks using PowerPoint.
    • Diagnose common problems encountered in PowerPoint tech support.
    • Troubleshoot common PowerPoint technical issues.

    Microsoft® Access®

    • Identify database principles.
    • Perform various Access tasks.
    • Diagnose common problems encountered in Access.
    • Troubleshoot common database technical issues.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.