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Computer Systems Maintenance –
cis296
(3 credits)
This course is an introduction to computer hardware and software maintenance and troubleshooting. This course will focus on typical problem scenarios, diagnostics, procedures and solutions.
This undergraduate-level course is 5 weeks.
This course may be available to
take individually or as part of a degree or certificate program.
To enroll, speak with an enrollment advisor.
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Diagnostics and Troubleshooting Computer Security and the Network
- Identify computer security technologies and diagnostic tools.
- Recognize practices used in social engineering.
- Apply techniques to diagnose network-related issues.
- Identify driver and network interfaces, protocols, permissions, and firewall configurations.
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Diagnostics and Troubleshooting for Operating Systems
- Identify procedures for recovering an operating system.
Identify solutions to OS-related problems and error messages.
Identify recovery sequences for a failed application install.
- Identify how diagnostic utilities are used to solve operational problems.
Describe how the help utility is used to prevent and troublshoot problems.
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Fundamental Diagnostic and Troubleshooting Techniques
- Identify aspects of troubleshooting theory.
- Identify diagnostic procedures and tools.
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Printers, Scanners, and Power Supply Diagnostics and Repair
- Analyze data to determine the causes of printer and scanner problems.
- Identify solutions to printer and scanner problems.
- Identify procedures for measuring the power supply voltage.
- Apply troubleshooting techniques to solve electrical system problems.
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Tools, Diagnostics, and Troubleshooting for Computer Hardware
- Apply troubleshooting techniques to solve a failed boot.
- Apply troubleshooting techniques to solve memory, hard drive, and motherboard-related problems.
- Apply troubleshooting techniques to solve peripheral-related problems.
- The University of Phoenix reserves the right to modify courses.
- While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
- Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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Find out how we can help you meet your goals. Not all courses are available to residents of all states. Ask your Enrollment Advisor for details.
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