Interpersonal Communication –

cja363

(3 credits)

This course prepares the student to communicate effectively in both written and verbal forms. The course covers best practices in investigative reporting, written reports and memos, and interpersonal verbal communication within criminal justice settings, including interactions with victims, suspects, incarcerated persons, government officials, staff, and civilians.

This undergraduate-level course is 5 weeks. To enroll, speak with an Enrollment Advisor.

Topics and Objectives

The Communication Process
- Describe the process and components of communication.
- Describe the flow of communication in organizations.
- Identify how barriers to effective communication can be overcome.
- Explain the role of types of listening in oral communication.
Verbal and Nonverbal Communication
- Identify the guidelines for effective speaking and presentations.
- Describe the components of verbal and nonverbal communication in criminal justice settings.
- Apply effective writing principles to various types of criminal justice communications.
- Identify the parameters of persuasive writing.
- Identify the guidelines for fact-based report writing.
Interviewing and Interrogation
- Differentiate between interviews and interrogations.
- Identify effective techniques for interviewing.
- Describe the legal requirements necessary to acquire admissible statements.
Technological Communication
- Explain how technology has affected communication.
- Describe new technological communication methods and their appropriate uses within criminal justice settings.
- Compare purposes of specialized databases in criminal justice.
Communication with Diverse Groups and Special Situations
- Determine effective methods of communication for diverse groups.
- Analyze the impact of the Americans with Disabilities Act on communication within the criminal justice system.
- Identify techniques for addressing the challenge of language barriers.
- Analyze communication dynamics occurring within incidents, emergencies, and conflict situations.

The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

Interpersonal Communication –

cja363

The Communication Process

Verbal and Nonverbal Communication

Interviewing and Interrogation

Technological Communication

Communication with Diverse Groups and Special Situations

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