This course provides an overview of the critical incident management process, covering a variety of events that impact justice and security organization. This course will discuss planning, prevention, response, and post-incident management, as well as inter-agency coordination.
Describe the different types of critical incidents (such as accidents, crimes in progress, natural disasters, and terrorist acts).
Identify and describe the objectives and benefits of a coordinated critical incident response.
Review examples of critical incidents.
Analyze and critique the positive and negative outcomes of critical incident responses.
Critical Incident Prevention
Identify resources available from the public (local, state, and federal government) and private sectors.
Identify best practices for the prevention of critical incidents.
Prioritize incidents according to the ability to control them.
Categorize critical incidents in terms of probable occurrence.
Assess types of situations and determine a response, with appropriate resources.
Review the application of risk assessment techniques to the prevention of critical incidents.
Planning and Preparedness
Define the types of inter-agency agreements that should be put into place (such as Memorandums of Understanding and Joint Powers of Agreement) in order to facilitate cooperation.
Prepare action and operational plans for response to a critical incident.
Create an incident command structure.
Identify specific personnel for each role and provide scenario-based training.
Evaluate resources and logistical readiness for plan execution.
Measure staff readiness for critical incident response.
Assess training adequacy to ensure staff readiness
Identify and carry out necessary maintenance and improvements to ensure logistical efficacy.
Critical Incident Response Execution
Execute a simulated response to a defined critical incident scenario.
Explore differences in response for alternate scenarios.
Develop necessary adaptation in the response based on changes in the critical incident during execution.
After-Action Review of a Critical Incident Response
Evaluate the effectiveness of the command structure, communication, resource deployment, and logistics.
Discuss the chaos factor involved with major incidents.
Describe how the results of an after-action review are implemented to improve future critical incident management.
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While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.