Critical Incident Management –

cja560

(3 credits)

This course provides an overview of the critical incident management process, covering a variety of events that impact justice and security organization. This course will discuss planning, prevention, response, and post-incident management, as well as inter-agency coordination.
This graduate-level course is 6 weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Advisor.

Defining a Critical Incident

  • Describe the different types of critical incidents (such as accidents, crimes in progress, natural disasters, and terrorist acts).
  • Identify and describe the objectives and benefits of a coordinated critical incident response.
  • Review examples of critical incidents.
  • Analyze and critique the positive and negative outcomes of critical incident responses.

Critical Incident Prevention

  • Identify resources available from the public (local, state, and federal government) and private sectors.
  • Identify best practices for the prevention of critical incidents.
  • Prioritize incidents according to the ability to control them.
  • Categorize critical incidents in terms of probable occurrence.
  • Assess types of situations and determine a response, with appropriate resources.
  • Review the application of risk assessment techniques to the prevention of critical incidents.

Planning and Preparedness

  • Define the types of inter-agency agreements that should be put into place (such as Memorandums of Understanding and Joint Powers of Agreement) in order to facilitate cooperation.
  • Prepare action and operational plans for response to a critical incident.
  • Create an incident command structure.
  • Identify specific personnel for each role and provide scenario-based training.

Response Readiness

  • Evaluate resources and logistical readiness for plan execution.
  • Measure staff readiness for critical incident response.
  • Assess training adequacy to ensure staff readiness
  • Identify and carry out necessary maintenance and improvements to ensure logistical efficacy.

Critical Incident Response Execution

  • Execute a simulated response to a defined critical incident scenario.
  • Explore differences in response for alternate scenarios.
  • Develop necessary adaptation in the response based on changes in the critical incident during execution.

After-Action Review of a Critical Incident Response

  • Evaluate the effectiveness of the command structure, communication, resource deployment, and logistics.
  • Discuss the chaos factor involved with major incidents.
  • Describe how the results of an after-action review are implemented to improve future critical incident management.

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