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This course prepares the student to identify operational goals and to design programs with associated policies and procedures required for the successful achievement of performance objectives.
Identify data to be collected for problem identification.
Design program elements to address causal factors.
Determine resources needed to implement program design.
Identify methods for receiving and acting upon concerns and complaints.
Prepare a program mission statement and supporting principles, as well as program justifications needed for administrative approval.
Analyze the design, organization, and prioritization of proposed program elements and objectives necessary for the achievement of specified outcomes pertaining to program mission statement and supporting principles.
Evaluate the organization and effective utilization of teams necessary to promote diversity in perspectives.
Analyze the written policies, procedures, and job descriptions necessary for implementing and conducting a specified program.
Evaluate the implementation plan and timeframe needed for a given program and determine the education and experience requirements necessary for key positions.
Identify training requirements, materials, and assignments needed for key personnel.
Identify sources of funding and budget support and evaluate the necessary process to solicit, review, and respond to feedback for the program.
Assess development criteria and processes for program evaluation.
Develop data collection methods.
Determine the system for sampling.
Distinguish between process and outcome evaluation.
Compare process and outcome evaluations to explain the significance of internal and external program evaluations.
Prepare a comprehensive program evaluation plan.
Conduct cause and effect analyses.
Apply concepts of participatory management to involve key personnel in identifying problems and organizational needs.
Compare subjective and objective information criteria when determining the magnitude of a given problem and the resulting human and fiscal impact.
Identify methods for collecting and analyzing data.
Analyze data using qualitative and quantitative methods in accordance with the program evaluation plan.
Evaluate ethical issues that impact the practice of program evaluation, the relationship between ethical practices, methods of data collection and analysis, and reporting on program evaluation.
Describe the preparation and presentation of evaluation results.
Assess the relevance of feedback from stakeholders in response to evaluation reports.
Assess the repetition process necessary for needs assessment and program development changes.
Describe the significance and value of a system whereby stakeholders can submit regular concerns or recommendations regarding program maintenance.
Explain quality control criteria and effective monitoring strategies used to evaluate all aspects of personnel performance and program operations.
Evaluate the importance of effective communication during program development maintenance and changes.