Interpersonal Communications – cja304 (3 credits)
This course prepares the student to communicate effectively in both written and verbal forms. The course covers best practices in investigative reporting, written reports and memos, and interpersonal verbal communication within criminal justice settings, including interactions with victims, suspects, incarcerated persons, government officials, staff, and civilians.
This undergraduate-level course is 5 weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.
The Communication Process
- Describe the components of verbal and nonverbal communication in criminal justice settings.
- Describe the process and components of communication.
- Describe the flow of communication in criminal justice organizations.
- Identify how to overcome barriers to effective communication.
- Explain the role of types of listening in oral communication.
Speaking and Writing in the Criminal Justice System
- Identify the guidelines for effective speaking.
- Identify the parameters of persuasive writing.
- Identify the guidelines for fact-based report writing.
- Apply effective writing principles to various types of criminal justice communication.
- Identify the guidelines for effective presentations.
Interviewing and Interrogation
- Differentiate between interviews and interrogations.
- Identify effective techniques for interviewing.
- Describe the legal requirements necessary to acquire admissible statements.
- Explain how technology has affected communication within the different areas of the criminal justice system.
- Describe ways to use new technological communication methods within criminal justice settings.
- Compare purposes of specialized databases in criminal justice.
Communication With Diverse Groups and Special Situations
- Determine effective methods of communication for diverse groups.
- Analyze the effect of the Americans with Disabilities Act of 1990 on communication within the criminal justice system.
- Identify techniques for addressing the challenge of language barriers within the criminal justice system.
- Analyze communication dynamics occurring within incidents, emergencies, and conflict situations.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.