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Communication Variety: The Spice Of Life –
cmc260
(3 credits)
The field of communications underlies virtually every aspect of today’s increasing global interdependence. This course addresses how customs, values, and societal systems generate expectations—often tacit—about how communication should occur, and problems—often misunderstood—about how communication is occurring. Students develop greater sensitivity to intercultural and intra-cultural differences to foster effective information exchange and develop mutually satisfying communication solutions.
This undergraduate-level course is 9 weeks.
This course may be available to
take individually or as part of a degree or certificate program.
To enroll, speak with an enrollment advisor.
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Business ProtocolWorkplace Dos and Don'ts
- Determine the role of bribery in other countries.
- Evaluate the role of humor in business communication.
- Compose a guide of American business practices for international visitors.
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Cultural FoundationsThe Basis of Our Expectations
- Discuss intracultural differences.
- Evaluate examples of cultural diffusion.
- Justify both sides of a cultural disagreement.
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Cultural SystemsDifferent Solutions to Similar Needs
- Relate cultural knowledge to effective business relationships.
- Define distinguishing characteristics of U.S. social, economic, political, and educational systems.
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Cultural ValuesWhat Makes Us Tick
- Determine strategies for accommodating differing work attitudes abroad.
- Distinguish the effects of individualism and collectivism on business communication.
- Outline core American values that may not be found in other cultures.
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Culture ShockHow We Cope With Difference
- Formulate a plan to anticipate and cope with culture shock.
- Analyze critical issues and underlying assumptions in an intercultural scenario.
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International BusinessPreparing for Success
- Prioritize cultural differences for effective business communication.
- Summarize key information that promotes effective intercultural communication.
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Language DiversityHow We Frame Meaning
- Identify conversational taboos.
- Explain how ethnic or subcultural groups in the U.S.engage in verbal dueling.
- Apply the relationship between culture and language to personal experience.
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Manners and CustomsHow We Behave
- Assess the importance of dining etiquette.
- Analyze parameters of position and status.
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Negotiation StrategiesNavigating Intercultural Communication
- Describe the cultural bases of negotiation conflict.
- Contrast the negotiation models, styles, and outcome preferences of various countries.
- The University of Phoenix reserves the right to modify courses.
- While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
- Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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Find out how we can help you meet your goals. Not all courses are available to residents of all states. Ask your Enrollment Advisor for details.
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