cmc230 | undergraduate

Communication Processes: You're A Fine One To Talk

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Successful business communication entails what is appropriate and effective for all parties involved so that each can benefit from the outcome. This course prepares students to optimize their relationships within situations of information exchange by analyzing different aspects of message delivery, accommodating cultural as well as situational contexts, and managing control and conflict. It addresses interpersonal communication, small groups, organizational cooperation, public speaking, and mass communication channels, with frequent self-assessment activities.

This undergraduate-level course is 9 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Continuing education units: XX
Professional development units: XX
Duration: 9 weeks

topic title goes here

    Managing Relationships

    • Compare conflict management strategies.
    • Analyze factors of interpersonal communication.

    Informative Public Speaking

    • Use appropriate transition elements in a speech.
    • Determine ways to overcome fears of public speaking.
    • Outline steps for effective presentations.

    Small Group Communication

    • Analyze the characteristics of small groups.
    • Identify factors of effective small group communication.

    Organizational Communication

    • Determine the effect of organizational culture on communication.
    • Identify effective interview strategies.
    • Summarize the value of effective communication.

    Communication Fundamentals.

    • Identify cultural factors of media communications.
    • Identify ethical principles for use with computer-mediated communication.

    Verbal and Nonverbal Communication

    • Explain the purposes of language.
    • Identify gender-specific communication traits.
    • Describe various uses of nonverbal communication.

    The Art of Listening

    • Describe the challenges and barriers to effective listening.
    • Describe the habits and rewards of effective listening.
    • Evaluate your personal communication profile.

    Mass Communication

    • Demonstrate a critical perspective in news interpretation.
    • Identify how the components of the communication model affect mass communication.
    • Describe the effect of mediated mass communication on consumers.

    Persuasive Public Speaking

    • Determine methods for building credibility as a speaker.
    • Identify best practices for persuasive speaking.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.