In this course participants distinguish between listening and hearing. They will examine barriers to listening and discuss techniques for becoming better listeners. They will examine their personal listening behavior and create an action plan for improvement.
Explain the purpose of improving listening skills.
Identify potential barriers to effective listening.
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Continuing Education Units (CEUs) and Professional Development Units (PDUs) cannot be converted into academic credit. It is the student's responsibility to confirm whether or not CEUs/PDUs earned at University of Phoenix will be accepted by employers and/or applicable licensing agencies.