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Business Communication For The It Professional –
com135
(3 credits)
COM 135 (Business Communication for the IT Professional) covers the fundamentals and practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing emails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Students will prepare and deliver a presentation using Microsoft® PowerPoint®.
This undergraduate-level course is
weeks.
To enroll, speak with an Enrollment Advisor.
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Document Layout and Visual Effectiveness
- Use effective document page layout and design in presentations.
- Integrate visual elements into written documents and presentation slides.
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Integration of the Steps in the Technical Writing Process
- Use the steps in the technical writing process to create clear, concise, accurate, coherent, and ethical written communication for a user manual.
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Proposals
- Identify the characteristics of a request for proposal (RFP).
- Differentiate between the elements of effective internal and external proposals.
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Reports
- Identify effective document design and graphics in technical writing.
- Recognize the organizational structure of a business report.
- Compare and contrast the information used to create various types of business reports.
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Technical Descriptions and User Manuals
- Recognize the importance of clear and concise written instructions in technical manuals.
- Identify the criteria for writing a user manual.
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Technical Writing Basics
- Explain the importance of technical writing in the corporate environment.
- Identify the purpose of each phase in the technical writing process.
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The Role of the Audience
- Describe the characteristics of effective technical writing.
- Identify the ways in which the audience impacts the technical writing process.
- Adapt technical writing styles for different audiences.
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Tools and Techniques
- Use a variety of prewriting tools.
- Document online research using APA formatting.
- Write an effective summary.
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Written Communication in the Corporate Environment
- Identify various communication techniques used in the technical writing process.
- Create email, letters, and memos for use in the corporate environment.
- Use appropriate grammar, spelling, style, and format in technical communication.
- The University of Phoenix reserves the right to modify courses.
- While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
- Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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Find out how we can help you meet your goals. Not all courses are available to residents of all states. Ask your Enrollment Advisor for details.
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