Business Communication For The It Professional –


(3 credits)

COM 135 (Business Communication for the IT Professional) covers the fundamentals and practices of using written communication in business and in the information technologies. Topics include strategies, techniques, and nuances for producing emails, memos, reports, proposals, project specifications, and user manuals, as well as other technical documents. Students will prepare and deliver a presentation using Microsoft® PowerPoint®.
This undergraduate-level course is weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Advisor.

Written Communication in the Corporate Environment

  • Use appropriate grammar, spelling, style, and format in technical communication.
  • Create email, letters, and memos for use in the corporate environment.
  • Identify various communication techniques used in the technical writing process.

Tools and Techniques

  • Write an effective summary.
  • Document online research using APA formatting.
  • Use a variety of prewriting tools.

The Role of the Audience

  • Adapt technical writing styles for different audiences.
  • Identify the ways in which the audience impacts the technical writing process.
  • Describe the characteristics of effective technical writing.

Technical Writing Basics

  • Identify the purpose of each phase in the technical writing process.
  • Explain the importance of technical writing in the corporate environment.

Technical Descriptions and User Manuals

  • Identify the criteria for writing a user manual.
  • Recognize the importance of clear and concise written instructions in technical manuals.


  • Compare and contrast the information used to create various types of business reports.
  • Recognize the organizational structure of a business report.
  • Identify effective document design and graphics in technical writing.


  • Differentiate between the elements of effective internal and external proposals.
  • Identify the characteristics of a request for proposal (RFP).

Integration of the Steps in the Technical Writing Process

  • Use the steps in the technical writing process to create clear, concise, accurate, coherent, and ethical written communication for a user manual.

Document Layout and Visual Effectiveness

  • Integrate visual elements into written documents and presentation slides.
  • Use effective document page layout and design in presentations.

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