Written Communication –

com215

(3 credits)

COM 215 (Written Communication) focuses on effective written business communication for both internal and external audiences. Students will create a variety of job-related communiquÃ©s, including letters, rÃ©sumÃ©s, memos, and presentations.

This undergraduate-level course is weeks. To enroll, speak with an Enrollment Advisor.

Topics and Objectives

Business Reports and Presentations
- Recognize the organizational structure of a business report.
- Analyze information used to create various types of business reports.
- Identify strategies for delivering effective oral presentations.
Characteristics of Nonverbal and Verbal Communication
- Differentiate between the characteristics of nonverbal and verbal communication.
Graphs and Other Visuals in Reports
- Use the principles of effective design when creating presentation slides.
- Integrate visual elements into written documents.
Interpersonal Communication
- Recognize ways in which cultural differences can lead to miscommunication.
Job-Application Skills
- Create rÃ©sumÃ©s for hardcopy and online distribution.
- Write a job-application letter.
- Recognize skills needed for managing job interviews, follow-up letters and calls, and job offers.
Letters, Memo, and Email Messages
- Identify strategies for communicating with various types of audiences.
Qualities of Persuasive Business Messages
- Develop informative and positive messages for use in the workplace.
- Create negative messages that communicate openly and honestly.
- Write persuasive messages that meet various business needs.
Strategies for Effective Business Communication
- Compare and contrast strategies for creating written documents using readability formulas and good style.
- Prescribe solutions for business communication problems.
The Building Blocks of Effective Messages
- Determine methods for building goodwill between the writer and reader of written communication.

The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

Written Communication –

com215

Business Reports and Presentations

Characteristics of Nonverbal and Verbal Communication

Graphs and Other Visuals in Reports

Interpersonal Communication

Job-Application Skills

Letters, Memo, and Email Messages

Qualities of Persuasive Business Messages

Strategies for Effective Business Communication

The Building Blocks of Effective Messages

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