Written Communication –


(3 credits)

COM 215 (Written Communication) focuses on effective written business communication for both internal and external audiences. Students will create a variety of job-related communiqués, including letters, résumés, memos, and presentations.
This undergraduate-level course is weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Advisor.

The Building Blocks of Effective Messages

  • Determine methods for building goodwill between the writer and reader of written communication.

Strategies for Effective Business Communication

  • Prescribe solutions for business communication problems.
  • Compare and contrast strategies for creating written documents using readability formulas and good style.

Qualities of Persuasive Business Messages

  • Write persuasive messages that meet various business needs.
  • Create negative messages that communicate openly and honestly.
  • Develop informative and positive messages for use in the workplace.

Letters, Memo, and Email Messages

  • Identify strategies for communicating with various types of audiences.

Job-Application Skills

  • Recognize skills needed for managing job interviews, follow-up letters and calls, and job offers.
  • Write a job-application letter.
  • Create résumés for hardcopy and online distribution.

Interpersonal Communication

  • Recognize ways in which cultural differences can lead to miscommunication.

Graphs and Other Visuals in Reports

  • Integrate visual elements into written documents.
  • Use the principles of effective design when creating presentation slides.

Characteristics of Nonverbal and Verbal Communication

  • Differentiate between the characteristics of nonverbal and verbal communication.

Business Reports and Presentations

  • Identify strategies for delivering effective oral presentations.
  • Analyze information used to create various types of business reports.
  • Recognize the organizational structure of a business report.

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