Business Communications –

com285

(3 credits)

This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, emails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill.

This undergraduate-level course is 5 weeks. To enroll, speak with an Enrollment Advisor.

Topics and Objectives

Business Communication Concepts
- Describe the managerial functions of communication.
- Identify various message types.
- Analyze the characteristics of effective messages.
- Explain the audience’s impact on communication.
Interpersonal and Group Communication
- Identify ways to foster positive group communication.
- Identify strategies to increase positive cross cultural communication.
- Compare and contrast individual and group communication.
- Analyze the advantages and disadvantages of using technology for communication.
Business Writing
- Describe the steps in various business writing.
- Compare and contrast business and academic writing.
- Create documents in various business formats.
Laws and Ethics in Communication
- Identify laws relating to employees and communication privacy.
- Analyze workplace communication policies regarding privacy and ethics.
- Apply appropriate email etiquette.
- Create documents to deliver difficult messages.
Reports and Presentations
- Identify skills needed to deliver effective oral presentations.
- Create a written report.

The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

Business Communications –

com285

Business Communication Concepts

Interpersonal and Group Communication

Business Writing

Laws and Ethics in Communication

Reports and Presentations

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