This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, emails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill.
Identify skills needed to deliver effective oral presentations.
Laws and Ethics in Communication
Create documents to deliver difficult messages.
Apply appropriate email etiquette.
Analyze workplace communication policies regarding privacy and ethics.
Identify laws relating to employees and communication privacy.
Create documents in various business formats.
Compare and contrast business and academic writing.
Describe the steps in various business writing.
Interpersonal and Group Communication
Analyze the advantages and disadvantages of using technology for communication.
Compare and contrast individual and group communication.
Identify strategies to increase positive cross cultural communication.
Identify ways to foster positive group communication.
Business Communication Concepts
Explain the audience’s impact on communication.
Analyze the characteristics of effective messages.
Identify various message types.
Describe the managerial functions of communication.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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