Business Communications –

com285

(3 credits)

This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, emails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill.
This undergraduate-level course is 5 weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Advisor.

Reports and Presentations

  • Create a written report.
  • Identify skills needed to deliver effective oral presentations.

Laws and Ethics in Communication

  • Create documents to deliver difficult messages.
  • Apply appropriate email etiquette.
  • Analyze workplace communication policies regarding privacy and ethics.
  • Identify laws relating to employees and communication privacy.

Business Writing

  • Create documents in various business formats.
  • Compare and contrast business and academic writing.
  • Describe the steps in various business writing.

Interpersonal and Group Communication

  • Analyze the advantages and disadvantages of using technology for communication.
  • Compare and contrast individual and group communication.
  • Identify strategies to increase positive cross cultural communication.
  • Identify ways to foster positive group communication.

Business Communication Concepts

  • Explain the audience’s impact on communication.
  • Analyze the characteristics of effective messages.
  • Identify various message types.
  • Describe the managerial functions of communication.

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