This course presents the knowledge, skills and understanding necessary for people to communicate effectively in a variety of personal, social, and professional situations. The course approaches communication as a holistic, culture-laden experience that is non-verbal as well as verbal. Interpersonal communication is examined as a process that is inextricably involved with personal identity, human relationships, and power dynamics.
Identify the elements of interpersonal communication.
Analyze interpersonal communication principles.
Identify the stages of perception in interpersonal communication.
Culture, Gender, and Listening in Interpersonal Communication
Compare interpersonal communication among cultures.
Recognize how culture and gender influence listening.
Identify the styles of effective listening.
Create effective verbal messages.
Identify the channels of nonverbal communication.
Communicate verbal and nonverbal emotions appropriately.
Analyze the elements and principles of conversation.
Identify the stages of interpersonal relationships.
Analyze relationships based on relationship theories.
Identify types of interpersonal relationships.
Conflict, Power, and Influence in Interpersonal Communication
Identify the principles of interpersonal conflict.
Use strategies to manage conflict.
Recognize the elements of power and influence.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.