This course explores the dynamics of group communication and effective team work. Both social and workplace scenarios will be examined. Analytical techniques will be included to provide effective strategies for communication in these contexts.
Principles and Practices of Communication in Groups and Teams
Explain theories of group and team communication.
Summarize the nature of virtual groups and teams.
Identify research methods applied in small group and team communication.
Establishing Group and Team Communication Functions
Explain the formation of groups and teams.
Demonstrate interpersonal needs.
Summarize variables in group and team dynamics.
Evaluate roles, norms, and status.
Managing Communication in Groups and Teams
Explain supportive and defensive communication climates.
Analyze confirmation, disconfirmation, and maintaining cohesiveness.
Evaluate the role of listening in small groups and teams.
Assess verbal and nonverbal dynamics.
Maximizing Communicative Competency in Groups and Teams
Differentiate between conflict management and conflict avoidance.
Assess communication strategies for cooperation and collaboration.
Evaluate the role of ethics in the decision-making and problem-solving processes.
Leading Team Communication
Analyze the role of communication in leadership.
Explain task leadership.
Summarize process leadership.
Evaluate leadership in groups and teams.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.