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The Role of Communication Styles in Selling Relationships
- Describe the role of consumer behavior in sales.
- Identify the major elements in the communication process models.
- Explain communication styles in selling relationships.
Linking Sales Promotion and Marketing Strategy
- Identify the elements of integrated marketing communications.
- Relate sales tactics to the marketing process.
- Determine the role of sales promotion in an organization’s integrated marketing program.
Developing a Customer Strategy
- Develop a functional sales strategy.
- Apply customer strategies to various buyer types.
Communicating Through the Sales Process
- Assess customer needs and concerns.
- Design sales process closing methods.
Ethics in Sales Communications
- Contrast company policies with the ethical conduct of sale personnel.
- Analyze the influence of ethics in selling.
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