This course focuses on the development of communication styles, strategies, and skills necessary to manage and lead in business and professional situations. Students will analyze communication needs and contexts, devise strategies, and execute them to develop communication styles appropriate for contemporary workforces. The principles and practices of this course apply to nonprofit philanthropic and cultural organizations as well as the business sector.
Explain the unique nature of business communication.
Summarize the role played by formal and informal networks in communication.
Clarify the relationship between culture and communication.
Explain the role of manager as communication coach.
Interpersonal Communication in Professional Settings
Describe potential issues with verbal messages and nonverbal behavior in the workplace.
Determine strategies for avoiding inappropriate forms of communication among employees.
Evaluate strategies to improve listening skills in business situations.
Explain the role of manager as conflict mediator.
Managerial Interviews and One-on-One Meetings
Describe the types of meetings in which managers and leaders participate.
Distinguish between forms of listening that managers and leaders use in meetings.
Determine strategies for communication in performance-based meetings.
Communication for Leading Groups and Managing Meetings
Evaluate the role of effective communication when forming and leading small groups and teams in the workplace.
Describe effective communication strategies when working in groups and teams.
Determine communication strategies for planning and facilitating effective meetings.
Explain the role of manager as meeting facilitator.
Presentations in Business and Professional Settings
Distinguish between types of business presentations and reasons for giving them.
Analyze approaches for developing effective business presentations.
Determine how to deliver effective business presentations.
Explain the role of manager as crisis team leader and media liaison.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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