Management, Leadership, And Communication – com410 (3 credits)

This course focuses on the development of communication styles, strategies, and skills necessary to manage and lead in business and professional situations. Students will analyze communication needs and contexts, devise strategies, and execute them to develop communication styles appropriate for contemporary workforces. The principles and practices of this course apply to nonprofit philanthropic and cultural organizations as well as the business sector.

This undergraduate-level course is 5 weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Managerial Interviews and One-on-One Meetings

  • Determine strategies for communication in performance-based meetings.
  • Describe the types of meetings in which managers and leaders participate.
  • Distinguish between forms of listening that managers and leaders use in meetings.

Communication for Leading Groups and Managing Meetings

  • Evaluate the role of effective communication when forming and leading small groups and teams in the workplace.
  • Describe effective communication strategies when working in groups and teams.
  • Determine communication strategies for planning and facilitating effective meetings.
  • Explain the role of manager as meeting facilitator.

Presentations in Business and Professional Settings

  • Distinguish between types of business presentations and reasons for giving them.
  • Analyze approaches for developing effective business presentations.
  • Explain the role of manager as crisis team leader and media liaison.
  • Determine how to deliver effective business presentations.

Interpersonal Communication in Professional Settings

  • Determine strategies for avoiding inappropriate forms of communication among employees.
  • Describe potential issues with verbal messages and nonverbal behavior in the workplace.
  • Evaluate strategies to improve listening skills in business situations.
  • Explain the role of manager as conflict mediator.

The Nature of Workplace Communication

  • Summarize the role played by formal and informal networks in communication.
  • Clarify the relationship between culture and communication.
  • Explain the role of manager as communication coach.
  • Explain the unique nature of business communication.

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