Mediation And Conflict Resolution – com470 (3 credits)
Communication is the foundation upon which mediation and other forms of alternative dispute resolution are based. This course starts with an examination of the theoretical basis for ADR in light of communication theory. Then it focuses upon the effective application of theory and practice to achieve meaningful results and to managing conflict in the future.
Steps in Conflict Diagnosis
- Summarize conflict description, source identification, and interest analysis.
- Explain conflict characterization, levels of trust, and impediments to resolving the conflict.
- Assess negotiation styles, alternatives to negotiated agreements, and the impact of diversity issues.
Alternative Dispute Resolution Processes
- Analyze mediation as an alternative.
- Critique the mediation process and legal considerations.
- Evaluate arbitration and nonbinding evaluation.
Application of Alternative Dispute Resolution Techniques
- Apply the use of ADR in social, business, and global contexts.
- Evaluate strategic thinking necessary to avoid the need for ADR.
- Evaluate the various approaches to conflict diagnosis.
- Analyze the various means of conflict intervention.
- Critique the nature of dispute resolution processes.
Approaches to Resolving Interpersonal Conflict
- Summarize the nature of conflict.
- Explain the interaction of interests, goals, and power.
- Assess the structure and styles of conflict.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.