Mediation And Conflict Resolution – com470 (3 credits)

Communication is the foundation upon which mediation and other forms of alternative dispute resolution are based. This course starts with an examination of the theoretical basis for ADR in light of communication theory. Then it focuses upon the effective application of theory and practice to achieve meaningful results and to managing conflict in the future.

This undergraduate-level course is 5 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Conflict Diagnosis

  • Critique the nature of dispute resolution processes.
  • Evaluate the various approaches to conflict diagnosis.
  • Analyze the various means of conflict intervention.

Steps in Conflict Diagnosis

  • Summarize conflict description, source identification, and interest analysis.
  • Explain conflict characterization, levels of trust, and impediments to resolving the conflict.
  • Assess negotiation styles, alternatives to negotiated agreements, and the impact of diversity issues.

Alternative Dispute Resolution Processes

  • Analyze mediation as an alternative.
  • Critique the mediation process and legal considerations.
  • Evaluate arbitration and nonbinding evaluation.

Application of Alternative Dispute Resolution Techniques

  • Apply the use of ADR in social, business, and global contexts.
  • Evaluate strategic thinking necessary to avoid the need for ADR.

Approaches to Resolving Interpersonal Conflict

  • Summarize the nature of conflict.
  • Explain the interaction of interests, goals, and power.
  • Assess the structure and styles of conflict.

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