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Approaches to Resolving Interpersonal Conflict
- Explain the interaction of interests, goals, and power.
- Assess the structure and styles of conflict.
- Summarize the nature of conflict.
- Critique the nature of dispute resolution processes.
- Evaluate the various approaches to conflict diagnosis.
- Analyze the various means of conflict intervention.
Steps in Conflict Diagnosis
- Summarize conflict description, source identification, and interest analysis.
- Explain conflict characterization, levels of trust, and impediments to resolving the conflict.
- Assess negotiation styles, alternatives to negotiated agreements, and the impact of diversity issues.
Alternative Dispute Resolution Processes
- Analyze mediation as an alternative.
- Critique the mediation process and legal considerations.
- Evaluate arbitration and nonbinding evaluation.
Application of Alternative Dispute Resolution Techniques
- Apply the use of ADR in social, business, and global contexts.
- Evaluate strategic thinking necessary to avoid the need for ADR.
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