COM530 Communications for Accountants

Organizational Culture, Conflict, and Group Communication

• Use the tools available to University of Phoenix graduate students.
• Analyze the relationship between organizational culture and organizational communication.
• Describe the role of communication in perception and organizational culture.
• Identify the role of conflict in group communication.

Group Formation and Communication

• Describe the five-stage model of group development.
• Explain how relationships form in groups.
• Analyze barriers to group communication.
• Describe techniques to enhance group communication.

Influencing Group Communication

• Explain the effect of leadership style on group communication.
• Analyze how different sources of power affect group and organizational communication.
• Evaluate the role of communication as an element of motivation theories.
• Describe organizational commitment and its relationship to organizational communication.

Organizational Change and Communication

• Examine what forces drive change within organizations.
• Describe models of managed organizational change.
• Analyze sources of resistance to change.
• Evaluate the communication necessary to implement managed organizational change.

Formal Communications

• Examine the role the audience needs to play in determining communication style.
• Explain how culture affects cross-border communications.
• Describe the challenge format requirements place on communication.

Public Communications

• Explain legal implications of public communications.
• Understand the role of ethics in organizational communications to the public.
• Explain the value of public communication during crisis.
• Analyze the relationship between public perception and public opinion.