In this course, students examine principles and practices of group communication in the context of an organization. Topics include group communication, culture and conflict, group formation, influence in organizational communication, organizational change, formal communications, and public communications.
Organizational Culture, Conflict, and Group Communication
Use the tools available to University of Phoenix graduate students.
Analyze the relationship between organizational culture and organizational communication.
Describe the role of communication in perception and organizational culture.
Identify the role of conflict in group communication.
Group Formation and Communication
Describe the five-stage model of group development.
Explain how relationships form in groups.
Analyze barriers to group communication.
Describe techniques to enhance group communication.
Influencing Group Communication
Explain the effect of leadership style on group communication.
Analyze how different sources of power affect group and organizational communication.
Evaluate the role of communication as an element of motivation theories.
Describe organizational commitment and its relationship to organizational communication.
Organizational Change and Communication
Examine what forces drive change within organizations.
Describe models of managed organizational change.
Analyze sources of resistance to change.
Evaluate the communication necessary to implement managed organizational change.
Examine the role the audience needs to play in determining communication style.
Explain how culture affects cross-border communications.
Describe the challenge format requirements place on communication.
Explain legal implications of public communications.
Understand the role of ethics in organizational communications to the public.
Explain the value of public communication during crisis.
Analyze the relationship between public perception and public opinion.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.