COMM102 Communication Skills for Career Growth
Course Description
This course covers the skills necessary for effective communication in the work environment and in modern society. The course provides an orientation to basic communication theories and discusses the fundamentals of interpersonal, written, and oral communication skills. Emphasis will be placed on applying these skills and theories to group processes and professional situations.
Topics and Objectives
Effective Communication
- Define the characteristics of language.
- Explain the elements of verbal and nonverbal characteristics of communications.
- Identify the importance of effective communication skills in the Information Age.
Written Communication
- Use proper sentence structure, grammar, punctuation, and word usage.
- Apply the characteristics of effective written communication and research.
Group Communication
- Describe effective group communication processes and roles.
- Identify communications obstacles to effective teamwork and problem solving.
- Apply communication strategies for effective conflict management.
Interpersonal Communication
- Identify factors that affect interpersonal communication.
- Describe how listening habits affect business relationships and results.
- Explain empathetic listening and its advantages.
- Explain empathetic listening in a highly charged or conflicted situation.
Presentations and Public Speaking
- Determine the qualities that make an effective presentation.
- Explain public speaking audience analysis, research, organization, and delivery.
- Identify ways to respond to verbal communication anxiety.
- Display the effective use of visual-aid formats including Microsoft® PowerPoint® presentations .
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