Management Communication Skills –

comm400

(3 credits)

This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution.

This undergraduate-level course is 5 weeks. To enroll, speak with an Enrollment Advisor.

Topics and Objectives

The Communications Process
- Identify the components of communication.
- Describe the five levels of managerial communications.
- Compare managerial communication approaches.
- Explain how feedback relates to effectiveness of managerial communication.
Interpersonal Communications
- Recognize common nonverbal cues in a business environment.
- Explain the six functions of nonverbal communication.
- Describe how using unconventional language can become an obstacle to managerial communication.
- Determine effective listening techniques for managers.
Group Dynamics
- Explain effective group communication skills.
- Analyze the leadership role in small groups.
- Describe appropriate managerial actions to mitigate communication obstacles.
- Apply conflict management strategies in an organizational setting.
Medium and the Message
- Analyze contextual differences between computer-mediated and face-to-face communication.
- Determine appropriate electronic media for various business messages.
- Compare the advantages and disadvantages of various forms of computer-mediated communication.
Managerial Communications and Organizational Climate
- Analyze the need for diversity awareness in communications.
- Determine the managerial skills necessary for communicating in a diverse multicultural organization.
- Assess managerial strategies for creating an interculturally sensitive organizational climate.
- Explain the importance of managerial awareness of ethical dimensions in the workplace.

The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

Management Communication Skills –

comm400

The Communications Process

Interpersonal Communications

Group Dynamics

Medium and the Message

Managerial Communications and Organizational Climate

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