Enhancing Customer Satisfaction –


(0 credits)

Are your customers the main focus of your organization? Is customer retention a top priority? Do you WOW your customers on a regular basis so they return or recommend you? Have you ever thought customer service could be improved but weren't sure where or how to start? This course introduces you to the foundations of customer satisfaction and retention, including why they are important, how they may be achieved, and how you can set actionable goals for them in your organization.

This non-credit course is 1 week. To enroll, speak with an Enrollment Advisor.

Enhancing Customer Satisfaction

  • Analyze the concepts of customer value, satisfaction, and loyalty
  • Implement effective customer service techniques
  • Set customer satisfaction and retention goals

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