Communication Skills For Health Care Professionals –

hca230

(3 credits)

This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology related communication, and the impact of consumer and interdisciplinary communication.
This undergraduate-level course is 9 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Advisor.

Introduction to Communication

  • Describe the major components of communication.
  • Explain the role perception plays in communication.

Cross-Cultural Communication

  • Identify the principles of cross-cultural communication.
  • Explain cross-cultural communication differences and barriers.

Modes of Communication

  • Describe verbal and non-verbal communication skills.
  • Explain how technology influences communication.

Collaborative Communication

  • Explain methods of promoting collaborative communication.
  • Describe elements of supportive and defensive communication climates.

Interpersonal Relationships

  • Identify the importance of interpersonal relationships.
  • Explain elements of interpersonal communication.

Conflict Management

  • Describe different types of conflict.
  • Explain the five styles of conflict management.

Effective Teamwork

  • Identify the benefits and characteristics of effective teams.
  • Describe problem-solving steps used by teams.

Application

  • Apply communication principles to health care.

Presentation

  • Create a presentation using communication principles.

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