http://www.phoenix.edu
Communication Skills For Health Care Professionals –
hca230
(3 credits)
This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology related communication, and the impact of consumer and interdisciplinary communication.
This undergraduate-level course is 9
weeks.
To enroll, speak with an Enrollment Advisor.
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Introduction to Communication
- Describe the major components of communication.
- Explain the role perception plays in communication.
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Cross-Cultural Communication
- Identify the principles of cross-cultural communication.
- Explain cross-cultural communication differences and barriers.
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Modes of Communication
- Describe verbal and non-verbal communication skills.
- Explain how technology influences communication.
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Collaborative Communication
- Explain methods of promoting collaborative communication.
- Describe elements of supportive and defensive communication climates.
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Interpersonal Relationships
- Identify the importance of interpersonal relationships.
- Explain elements of interpersonal communication.
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Conflict Management
- Describe different types of conflict.
- Explain the five styles of conflict management.
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Effective Teamwork
- Identify the benefits and characteristics of effective teams.
- Describe problem-solving steps used by teams.
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Application
- Apply communication principles to health care.
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Presentation
- Create a presentation using communication principles.
- The University of Phoenix reserves the right to modify courses.
- While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
- Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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Learn more today
Find out how we can help you meet your goals. Not all courses are available to residents of all states. Ask your Enrollment Advisor for details.
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