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Communication Skills For Health Care Professionals –

hca230

(3 credits)

This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology related communication, and the impact of consumer and interdisciplinary communication.
This undergraduate-level course is 9 weeks. To enroll, speak with an Enrollment Advisor.

  • Presentation

    • Create a presentation using communication principles.

  • Application

    • Apply communication principles to health care.

  • Effective Teamwork

    • Describe problem-solving steps used by teams.
    • Identify the benefits and characteristics of effective teams.

  • Conflict Management

    • Explain the five styles of conflict management.
    • Describe different types of conflict.

  • Interpersonal Relationships

    • Explain elements of interpersonal communication.
    • Identify the importance of interpersonal relationships.

  • Collaborative Communication

    • Describe elements of supportive and defensive communication climates.
    • Explain methods of promoting collaborative communication.

  • Modes of Communication

    • Explain how technology influences communication.
    • Describe verbal and non-verbal communication skills.

  • Cross-Cultural Communication

    • Explain cross-cultural communication differences and barriers.
    • Identify the principles of cross-cultural communication.

  • Introduction to Communication

    • Explain the role perception plays in communication.
    • Describe the major components of communication.
  • The University of Phoenix reserves the right to modify courses.
  • While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
  • Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

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