Business Communication Skills For Health Care Professionals –

hca230c

(3 credits)

This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology-related communication, and the impact of consumer and interdisciplinary communication.
This undergraduate-level course is 9 weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Advisor.

Introduction to Communication

  • Describe the major components of workplace communication.
  • Explain the role perception plays in communication.

Cross-Cultural Communication

  • Describe the importance of cross-cultural communication principles.
  • Explain cross-cultural communication differences and barriers.

Modes of Communication

  • Describe verbal and nonverbal communication skills.
  • Explain how technology influences communication.

Listening Skills

  • Explain the importance and application of active listening.
  • Describe elements of supportive and defensive communication climates.

Interpersonal Relationships

  • Describe the importance of interpersonal relationships.
  • Identify characteristics of interpersonal communication.

Conflict Management

  • Describe different types of conflict.
  • Explain the five styles of conflict management.
  • Explain methods of encouraging collaboration.

Effective Teamwork

  • Identify the benefits and characteristics of effective teams.
  • Describe problem-solving steps used by teams.

Consumer Relations

  • Describe the importance of consumer relations.
  • Determine techniques to foster consumer relations.

Employee Relations

  • Explain the importance of positive employee relations.
  • Identify professional etiquette best practices.

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