Communication Skills For Health Care Professionals – hca230 (3 credits)

This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology related communication, and the impact of consumer and interdisciplinary communication.

This undergraduate-level course is 9 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.


  • Create a presentation using communication principles.

Cross-Cultural Communication

  • Identify the principles of cross-cultural communication.
  • Explain cross-cultural communication differences and barriers.

Modes of Communication

  • Explain how technology influences communication.
  • Describe verbal and non-verbal communication skills.

Collaborative Communication

  • Explain methods of promoting collaborative communication.
  • Describe elements of supportive and defensive communication climates.

Interpersonal Relationships

  • Identify the importance of interpersonal relationships.
  • Explain elements of interpersonal communication.

Conflict Management

  • Describe different types of conflict.
  • Explain the five styles of conflict management.

Introduction to Communication

  • Explain the role perception plays in communication.
  • Describe the major components of communication.

Effective Teamwork

  • Describe problem-solving steps used by teams.
  • Identify the benefits and characteristics of effective teams.


  • Apply communication principles to health care.

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