Business Communication Skills For Health Care Professionals – hca230c (3 credits)
This course offers the student the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. The student will discuss social and cultural influences on communication efforts, examine channels of communication including internal, external, and technology-related communication, and the impact of consumer and interdisciplinary communication.
Explain cross-cultural communication differences and barriers.
Describe the importance of cross-cultural communication principles.
Introduction to Communication
Describe the major components of workplace communication.
Explain the role perception plays in communication.
Describe the importance of interpersonal relationships.
Identify characteristics of interpersonal communication.
Describe different types of conflict.
Explain methods of encouraging collaboration.
Explain the five styles of conflict management.
Describe problem-solving steps used by teams.
Identify the benefits and characteristics of effective teams.
Describe the importance of consumer relations.
Determine techniques to foster consumer relations.
Explain the importance of positive employee relations.
Identify professional etiquette best practices.
Explain the importance and application of active listening.
Describe elements of supportive and defensive communication climates.
Modes of Communication
Explain how technology influences communication.
Describe verbal and nonverbal communication skills.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.