Communication Theory

• Identify four basic elements in the communication process.
• Analyze the five C's of communication.
• Identify two key elements that make individual communication successful.

Communication Variations

• Explain six roadblocks to successful communication in groups.
• Discuss the impact of sexual orientation and age on communication.
• Describe the cultural impact on one's perception of health and its impact on communication.

Communication Channels in a Variety of Organization

• Explain what the advantages and disadvantages of using standardized written communication in organizations.
• Identify several current regulatory issues impacting communication in health care organizations today.
• Describe how communication can assist in moving people in the pursuit of a common vision.

Communication Differences in a Large Verses Small Organization

• Explain the advantages and disadvantages of vertical communication in an organization.
• Analyze the power of verbal communication in organizations.

Communication Challenges

• Analyze the multiple intra- and inter-departmental challenges in communication.
• Identify examples of external communication challenges with private and public sectors.
• Describe "stress" and its impact on communication.

Communication and Information Technology

• Compare and contrast various technologies impacting communication.
• Describe efficient and effective uses of technology for enhancing communications.
• Describe appropriate etiquette in communicating using technology.
• Analyze the impact of improving technology on communication with consumers.
• Identify financial implications of new communication technology in the future.

Communications in Emergencies

• Explain the differences in communication processes in crisis situations.
• Identify communication and authority changes in various internal and external emergencies and disasters.

Current and Future Change in Communication

• Discuss the impact of communication on health care delivery in the future.