Health Care Communication Strategies –

hcs320

(3 credits)

This course offers students the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. Students will review basic medical terminology; discuss the influences of gender and culture; examine channels of communication, including the development of interpersonal and technology-related communication; and the impact of consumer and interdisciplinary communication.

This undergraduate-level course is 5 weeks. To enroll, speak with an Enrollment Advisor.

Topics and Objectives

Introduction to Health Care Communication
- Identify basic elements in the communication process.
- Identify basic rules for successful health care communication.
- Describe the changing roles and applications of health care communication
Communication Channels in a Variety of Organizations
- Explain the advantages and disadvantages of using different types of communication in health care organizations.
- Identify how regulatory issues influence communication in health care organizations.
Communication Challenges
- Determine the internal communication challenges in a health care organization.
- Identify examples of external communication challenges with private and public sectors.
- Explain common obstacles to successful group communication.
Communication and Information Technology
- Compare various technologies affecting communication.
- Describe effective uses of technology for enhancing communications.
Communications in Emergencies
- Explain the differences in communication processes in crisis situations.
- Analyze the media opportunities during both a management crisis and a management success.
Current and Future Change in Communication
- Recognize why communication campaigns adapt over time.
- Describe the changing role of social media in health care.

The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

Health Care Communication Strategies –

hcs320

Introduction to Health Care Communication

Communication Channels in a Variety of Organizations

Communication Challenges

Communication and Information Technology

Communications in Emergencies

Current and Future Change in Communication

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