Health Care Communication Strategies – hcs320 (3 credits)
This course offers students the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. Students will review basic medical terminology; discuss the influences of gender and culture; examine channels of communication, including the development of interpersonal and technology-related communication; and the impact of consumer and interdisciplinary communication.
Compare various technologies affecting communication.
Describe effective uses of technology for enhancing communications.
Communications in Emergencies
Explain the differences in communication processes in crisis situations.
Analyze the media opportunities during both a management crisis and a management success.
Current and Future Change in Communication
Recognize why communication campaigns adapt over time.
Describe the changing role of social media in health care.
Introduction to Health Care Communication
Identify basic elements in the communication process.
Identify basic rules for successful health care communication.
Describe the changing roles and applications of health care communication
Communication Channels in a Variety of Organizations
Explain the advantages and disadvantages of using different types of communication in health care organizations.
Identify how regulatory issues influence communication in health care organizations.
Determine the internal communication challenges in a health care organization.
Identify examples of external communication challenges with private and public sectors.
Explain common obstacles to successful group communication.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.