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Motivation and Conflict Management
- Identify effective conflict resolution management.
- Describe motivational methods needed to influence organizational change.
- Discuss the role of the manager in relation to conflict management.
Challenges in Today’s Health Care Industry
- Examine the ethical challenges for health care managers.
- Describe the environmental influences that relate to the health care industry.
Management and Leadership Roles and Functions
- Recognize the roles of managers and leaders in the diversified health care industry.
- Explain the four major functions of management to a health care setting.
- Describe the role of building internal and external relationships in effective management.
- Describe appropriate communication methods for managers of organizational models.
- Identify organizational processes that support problem solving.
- Explain the importance of teams in health care.
- Describe the steps related to the planning and organizational functions of management.
- Describe the effects of controls used in health care management.
- Explain the administrative process needed to track outcomes and improve quality and safety.
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