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Introduction to Health Care Communication
- Describe the significance of professional health care communication.
- Identify various attributes of written, oral, and nonverbal communication in a health care setting.
- Explain strategies to improve personal and professional communication in health care settings.
Collaborative Communication and Therapeutic Interventions
- Examine a group’s success in conducting a meeting or completing a task.
- Analyze the importance of collaboration in the roles of caregiver, patient, family members, designer, coordinator, and manager of care.
- Discuss collaborative communication and therapeutic interventions to improve care for health care clients, patients, family members, and the community.
Advanced Communication Skills
- Compare the difference between effective and ineffective communication.
- Identify communication techniques in professional situations.
- Demonstrate alternative communication techniques in professional situations.
Describe effective communication skills necessary for successful delegation.
Principles and Theories of Therapeutic Communication
- Describe the effects of diversity, ethnicity, and culture on health care communication among patient, family members, designer, coordinator, and manager of care.
Discuss theories and theorists attributed to effective therapeutic communication in health care.
- Demonstrate the principles of effective interpersonal communication in the roles of designer, coordinator, and manager of care.
Communication Challenges and Solutions
Determine stress and crisis management for resolving communication challenges in health care situations.
Explain communication dynamics in disaster and mass trauma situations.
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