Measuring Performance Standards –

hcs588

(3 credits)

Quality improvement initiatives rely upon data from monitoring program implementation and evaluating program outcomes to determine achievement of program objectives. The processes of developing and revising monitoring and outcome measures are used to help determine progress toward meeting accreditation and regulatory standards.
This graduate-level course is 6 weeks. This course is available as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Organizational Quality

  • Explain the purpose of quality management in the health care industry.
  • Determine strategies for meeting regulatory and accreditation standards within health care organizations.
  • Explain how performance and quality measures are aligned to an organization's mission, vision, and strategic plan.

Quality Data Collection

  • Identify various data collection tools used in performance measurement.
  • Compare tools used to measure and report data.

Managing and Improving Quality

  • Analyze various methodologies for integrating quality improvement strategies into performance measurements.
  • Summarize the utilization of information technology applications.
  • Explain the use of benchmarking and milestones in managing the utilization of quality indicators.

Implementing and Revising

  • Evaluate measures used to monitor and revise quality program implementation.
  • Identify barriers that can interfere with the implementation or revision of quality measures.
  • Determine strategies to ensure successful implementation of new quality measures.

Consumerism

  • Describe consumer utilization of external quality indicators.
  • Analyze the utilization of stakeholder feedback on the quality improvement process.

Trends

  • Discuss future trends and challenges in health care quality improvement.

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