Health Care Communication Strategies – hcs320 (3 credits)

This course offers students the foundational knowledge and skills to communicate effectively in a variety of health care workplace settings. Students will review basic medical terminology; discuss the influences of gender and culture; examine channels of communication, including the development of interpersonal and technology-related communication; and the impact of consumer and interdisciplinary communication.

This undergraduate-level course is 5 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Current and Future Change in Communication

  • Describe the changing role of social media in health care.
  • Recognize why communication campaigns adapt over time. 

Introduction to Health Care Communication

  • Identify basic elements in the communication process.
  • Identify basic rules for successful health care communication.
  • Describe the changing roles and applications of health care communication

Communication Channels in a Variety of Organizations

  • Explain the advantages and disadvantages of using different types of communication in health care organizations.
  • Identify how regulatory issues influence communication in health care organizations.

Communication Challenges

  • Determine the internal communication challenges in a health care organization.
  • Identify examples of external communication challenges with private and public sectors.
  • Explain common obstacles to successful group communication.

Communication and Information Technology

  • Compare various technologies affecting communication.
  • Describe effective uses of technology for enhancing communications.

Communications in Emergencies

  • Explain the differences in communication processes in crisis situations.
  • Analyze the media opportunities during both a management crisis and a management success.

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