The course explores fundamental concepts of management theory as applied to healthcare. Students will examine the organizational structure of the health care delivery system and administrative processes such as planning, problem solving, decision making, and quality productivity improvement. Emphasis will also be placed on the major issues and problem areas confronting health service administrators.
Examine various techniques of conflict resolution to include negotiation and mediation
Discuss the role of the manager in relation to conflict resolution
Explore the concept of the learning organization and the role of managers within such organizations
Identify ways that evidence and date-driven decision making is used to enhance interdisciplinary managerial effectiveness
Describe how service delivery is coordinated and communicated across departments within a complex organizational structure
Examine the role of the manager in relation to accountability to the department, to the team, and to the organization
Renewing the Organization
Discuss factors and influences that are likely to impact managers’ roles in the next decade
Identify recent changes in management roles in relation to local and national trends
Discuss how organizations maintain currency and competitive advantage through renewal of the organization
Determine benefits and challenges of internal/external strategic alliances
Assess the role of internal and external factors in relation to organizational structure and work design
Examine the relationship between organizational structure, accountability, and service delivery
Identify effective management and motivational theories in relation to problem-solving
Discuss influences upon the changing roles and scope of managers within organizations.
Describe the scope of accountability of managers within health care organizations.
Explore leadership theories and identify key attributes of effective leaders.
Discuss contemporary management theories in relation to their application in health care.
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While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.