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- Illustrate factors that define and shape an organization.
- Describe organizational design, function, and processes.
- Explain how accountability affects the behavior of an organization.
Decision Making and Organizational Structure
- Establish a means to evaluate a decision’s importance.
- Evaluate the impact that fraud has on a health care organization.
- Apply some of the tools and techniques available to aid decision making.
- Appraise the concept of organizational culture and its impact on health care services.
- Analyze how organizational behavior affects quality, competition, and human relations.
- Evaluate systems and factors that define and shape health care organizations.
- Analyze how job design, work processes, and performance expectations affect individual job satisfaction and successful organizational outcomes.
- Profile the learning organization.
- Critique effective intra-organizational and inter-organizational communications and barriers to communication.
Individual Performance Management
- Compare and contrast major motivational theories and their application to health care organizations.
- Establish the relationship of quality employees to a quality organization.
- Explore the concept of creating a cultural environment for excellence.
- Forecast future challenges and benefits of health care organizations.
- Prioritize major internal and external factors that are affecting change in health care organizations.
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