Creating Change Within Organizations – hcs587 (3 credits)

Diffusion of innovations models in health care systems use principles of planned change within a dynamic organizational environment. Communication skills, such as negotiation and conflict resolution, help leaders analyze and respond to health care needs while using resources efficiently.

This graduate-level course is 6 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Strategies for Implementing Planned Change

  • Examine methods for monitoring implementation of organizational change.
  • Examine the relationship of processes, systems, and personal or professional roles and their affect on organizational change.
  • Identify communication techniques to address implementation issues.

Evaluating Processes and Outcomes of Organizational Change

  • Analyze possible outcome measurement strategies related to organizational change processes.
  • Evaluate quality, cost, and satisfaction outcomes of organizational change.

Leading Change

  • Develop a comprehensive plan to implement an organizational change.
  • Explain the relationship between internalizing organizational change and project success.

Theoretical Foundations

  • Identify theoretical models related to change in a health care organization.
  • Discuss the phases in the organizational change process.

Behavioral Aspect of Organizational Change

  • Examine organizational and individual barriers to change.
  • Summarize factors influencing organizational readiness for a specific change.
  • Identify factors that influence change.

Assessing the Need for Organizational Change

  • Examine the need for organizational change.
  • Identify internal and external resources to support change initiatives.
  • Analyze current literature to provide data to support change applications.

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