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Pc Applications Support –

it206

(3 credits)

This course will prepare students to support Microsoft® Office applications. The student will learn the product features of Word, Excel®, PowerPoint®, Outlook®, and Access®. This course is based on the requirements of the Microsoft® Office Specialist certification.

This undergraduate-level course is 9 weeks. To enroll, speak with an Enrollment Advisor.

  • Microsoft® Word®

    • Identify the functions of Microsoft® Word®.
    • Perform tasks using Microsoft® Word®.

  • Microsoft® Word® Support

    • Diagnose common problems encountered in Microsoft® Word®.
    • Troubleshoot common technical issues within Microsoft® Word®.

  • Microsoft® Excel®

    • Identify the functions of Microsoft® Excel®.
    • Perform tasks using Microsoft® Excel®.

  • Microsoft® Excel® Support

    • Diagnose common problems encountered in Microsoft® Excel®.
    • Troubleshoot common technical issues within Microsoft® Excel®.

  • Microsoft® Access®

    • Identify database principles.
    • Perform Microsoft® Access® tasks.

  • Microsoft® Access® Support

    • Diagnose common problems encountered in Microsoft® Access®.
    • Troubleshoot common technical issues within Microsoft® Access®.

  • Microsoft® PowerPoint®

    • Identify the functions of Microsoft® PowerPoint®.
    • Perform tasks using Microsoft® PowerPoint®.

  • Microsoft® PowerPoint® Support

    • Diagnose common problems encountered in Microsoft® PowerPoint®.
    • Troubleshoot common technical issues within Microsoft® PowerPoint®.

  • Personal Information Management

    • Identify the functions of Microsoft® Outlook®.
    • Perform tasks within Microsoft® Outlook®.
    • Produce a technical manual addressing common Microsoft® Office errors encountered by low-level users.
  • The University of Phoenix reserves the right to modify courses.
  • While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
  • Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.

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