Pc Applications Support –

it206

(3 credits)

This course will prepare students to support Microsoft® Office applications. The student will learn the product features of Word, Excel®, PowerPoint®, Outlook®, and Access®. This course is based on the requirements of the Microsoft® Office Specialist certification.

This undergraduate-level course is 9 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Microsoft® Word®

  • Identify the functions of Microsoft® Word®.
  • Perform tasks using Microsoft® Word®.

Microsoft® Word® Support

  • Diagnose common problems encountered in Microsoft® Word®.
  • Troubleshoot common technical issues within Microsoft® Word®.

Microsoft® Excel®

  • Identify the functions of Microsoft® Excel®.
  • Perform tasks using Microsoft® Excel®.

Microsoft® Excel® Support

  • Diagnose common problems encountered in Microsoft® Excel®.
  • Troubleshoot common technical issues within Microsoft® Excel®.

Microsoft® Access®

  • Identify database principles.
  • Perform Microsoft® Access® tasks.

Microsoft® Access® Support

  • Diagnose common problems encountered in Microsoft® Access®.
  • Troubleshoot common technical issues within Microsoft® Access®.

Microsoft® PowerPoint®

  • Identify the functions of Microsoft® PowerPoint®.
  • Perform tasks using Microsoft® PowerPoint®.

Microsoft® PowerPoint® Support

  • Diagnose common problems encountered in Microsoft® PowerPoint®.
  • Troubleshoot common technical issues within Microsoft® PowerPoint®.

Personal Information Management

  • Identify the functions of Microsoft® Outlook®.
  • Perform tasks within Microsoft® Outlook®.
  • Produce a technical manual addressing common Microsoft® Office errors encountered by low-level users.

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