it206 | undergraduate

Pc Applications Support

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This course will prepare students to support Microsoft® Office applications. The student will learn the product features of Word, Excel®, PowerPoint®, Outlook®, and Access®. This course is based on the requirements of the Microsoft® Office Specialist certification.



This undergraduate-level course is 9 weeks This course is available to take individually or To enroll, speak with an Enrollment Representative.

Course details:

Credits: 3
Duration: 9 weeks

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    Microsoft® Access®

    • Perform Microsoft® Access® tasks.
    • Identify database principles.

    Microsoft® Access® Support

    • Troubleshoot common technical issues within Microsoft® Access®.
    • Diagnose common problems encountered in Microsoft® Access®.

    Microsoft® PowerPoint®

    • Identify the functions of Microsoft® PowerPoint®.
    • Perform tasks using Microsoft® PowerPoint®.

    Personal Information Management

    • Identify the functions of Microsoft® Outlook®.
    • Perform tasks within Microsoft® Outlook®.
    • Produce a technical manual addressing common Microsoft® Office errors encountered by low-level users.

    Microsoft® PowerPoint® Support

    • Diagnose common problems encountered in Microsoft® PowerPoint®.
    • Troubleshoot common technical issues within Microsoft® PowerPoint®.

    Microsoft® Word®

    • Identify the functions of Microsoft® Word®.
    • Perform tasks using Microsoft® Word®.

    Microsoft® Word® Support

    • Diagnose common problems encountered in Microsoft® Word®.
    • Troubleshoot common technical issues within Microsoft® Word®.

    Microsoft® Excel®

    • Identify the functions of Microsoft® Excel®.
    • Perform tasks using Microsoft® Excel®.

    Microsoft® Excel® Support

    • Diagnose common problems encountered in Microsoft® Excel®.
    • Troubleshoot common technical issues within Microsoft® Excel®.
    Tuition for individual courses varies. For more information, please call or chat live with an Enrollment Representative.

    Please ask about these special rates:

    Teacher Rate: For some courses, special tuition rates are available for current, certified P-12 teachers and administrators. Please speak with an Enrollment Representative today for more details.

    Military Rate: For some courses, special tuition rates are available for active duty military members and their spouses. Please speak with an Enrollment Representative today for more details.

    The University of Phoenix reserves the right to modify courses.

    While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Representative.

    Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.