mgt356 | undergraduate
Retail Personnel Management
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Measuring Employee Performance in a Retail Organization
- Evaluate the effectiveness of performance appraisal techniques.
- Identify metrics that indicate retail employee success.
- Relate employee success to an organization's profit objectives.
- Identify performance appraisal techniques appropriate to the retail environment.
- Survey industry, category, and job type attrition rates.
- Forecast staffing requirements.
- Create job descriptions.
- Identify sources of qualified applicants.
- Match people with jobs based on personal characteristics, work experience, and skill sets.
Training and Motivating the Retail Team
- Develop the components of a training program.
- Examine the various types of training.
- Examine motivational theories applicable to the retail environment.
- Apply motivational strategies to various groups of employees.
- Identify training needs.
- Analyze the life-cycle of a sale.
- Explain how employee behavior and appearance can affect customer perception and sales.
- Analyze strategies unique to managing a sales team.
- Create work schedules that meet the needs of retail personnel, consumers, and organizational objectives.
Legal and Ethics Issues in Retail Personnel Management
- Examine the legal and ethical aspects of the hiring process.
- Examine the legal and ethical aspects of managing employees.
- Evaluate the importance of balancing the needs of the organization with the needs of the employee.
- Describe the legal and ethical considerations of the employment termination process.
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