Managing Quality In The Supply Chain – mgt420 (3 credits)

This course provides a detailed look at quality management in the company and the supply chain. It addresses the differing theories of quality to include product and process design as well as customer driven quality. This course includes managing supply chain quality through supplier alliances and development in both the services and manufacturing industries.

This undergraduate-level course is 5 weeks. This course is available to take individually or as part of a degree or certificate program. To enroll, speak with an Enrollment Representative.

Supplier Alliance Management

  • Analyze the overall cost of altering key supplier relationships.
  • Determine key performance indicators (KPIs) for forming supplier alliances.
  • Evaluate supplier qualifications and performance.

External Organizations for Quality Management

  • Describe external quality management organizations.
  • Evaluate the impact of external quality management organizations on quality performance.

Quality Theories

  • Compare the quality theories of Deming, Juran, Crosby, and Ishikawa.
  • Differentiate between process-driven and customer-driven quality requirements.
  • Analyze the impact of quality theories on both manufacturing and service industries.

Quality Management Concepts

  • Explain quality management concepts as they apply to the supply chain.
  • Describe the role of leadership in planning, developing, and implementing a quality process.
  • Explain the role of stakeholders in implementing a quality management process.

Quality Management Strategies

  • Outline strategies for addressing quality management issues.
  • Determine effective means of deploying the quality process.
  • Analyze factors that should be considered when measuring the results of quality initiatives.

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