Managing Quality In The Supply Chain – mgt420 (3 credits)
This course provides a detailed look at quality management in the company and the supply chain. It addresses the differing theories of quality to include product and process design as well as customer driven quality. This course includes managing supply chain quality through supplier alliances and development in both the services and manufacturing industries.
Designing and Assuring Quality
- Describe quality and innovation in product and process design.
- Identify and contrast attributes of the design of quality services.
- Explain the Voice of the Customer and Voice of the Market.
Quality Management Strategies
- Outline strategies for addressing quality management issues.
- Determine effective means of deploying the quality process.
- Analyze factors that should be considered when measuring the results of quality initiatives.
- Appraise various tools of quality utilized in a supply chain.
- Analyze various problem-solving and decision-making tools.
- Assess the premises of continuous improvement methods such as Six Sigma, Lean and Lean Six Sigma.
External Organizations for Quality Management
- Describe the role and purpose of external quality management organizations.
- Evaluate the impact of external quality management organizations on quality performance.
Quality Management Concepts and Theories
- Explain quality management concepts as they apply to the supply chain.
- Compare the quality theories of Deming, Juran, Crosby, and Ishikawa.
- Differentiate between process-driven and customer-driven quality requirements.
- Analyze the impact of quality theories on both manufacturing and service industries.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.