This course provides an exploration into how managers and employees work in groups for the completion of organizational objectives. Emphasis is placed on the growing dependency on self-directed work teams in the workplace. This course equips students with the ability to manage work teams, work in teams successfully, and to obtain results via team dynamics. In addition, impacts upon customer satisfaction are explored.
Explain the relationship between group member diversity and communication style.
Determine effective use of verbal and nonverbal interaction in groups.
Describe the importance of listening and effective listening techniques.
Determine appropriate methods of group facilitation.
Cohesion and Decision-Making
Evaluate individual strengths that apply to the group process.
Apply conflict management techniques to group conflicts.
Identify problem-solving techniques that will facilitate group decision-making.
Team Member Roles and Responsibilities
Identify group member roles and responsibilities.
Identify the qualities of an effective group leader.
Explain methods of managing difficult group members.
Implementing Team Motivation Strategies and Rewards
Determine appropriate group incentives for reaching goals.
Design rewards based on effective group dynamics and desired results.
Group Presentation Tools
Identify advantages and disadvantages of using presentation aids in group presentations.
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Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.