This course examines the concepts and practical applications of emotional intelligence. Emotional intelligence is the ability to manage one's own internal emotional environment and one's ability to participate in relationships with others. Through a highly interactive format, the course will focus on how to assess basic skills in emotional intelligence, how to develop strategies to improve and enhance basic skill levels, and how to experiment with techniques that facilitate dealing with others of varying emotional backgrounds and competency levels.
Develop a plan to enhance coworkers' emotional intelligence competencies in a specific workplace.
Develop a customized plan to improve at least one of your individual competencies.
The Five Competencies of Emotional Intelligence
Describe at least two ways to develop higher skill levels in each competency.
Identify common opportunities people have to improve their use of each of the competencies.
Describe each of the five competencies and list at least one behavioral example of each.
Identify the five basic competencies of emotional intelligence.
The Nature of Emotional Intelligence
Analyze the use of emotional intelligence concepts in work life, home life, and personal life.
Examine the importance of emotional intelligence in all aspects of life.
Describe the differences between traditional cognitive intelligence and emotional intelligence.
The University of Phoenix reserves the right to modify courses.
While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.