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Essentials Of Managerial Communication –
xcom285
(3 credits)
This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual office setting. Students will develop skills in the forms of written communication, including memos, emails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas for further exploration of communication as a business skill.
This undergraduate-level course is 9 weeks.
This course may be available to
take individually or as part of a degree or certificate program.
To enroll, speak with an enrollment advisor.
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Business Communication Concepts
- Identify various message types.
- Explain the audiences impact on communication.
- Analyze the characteristics of effective messages.
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Business Communication Overview
- Describe the managerial functions of communication.
- Identify trends in business communication.
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Business Writing
- Create documents in various business formats.
- Apply appropriate e-mail etiquette.
- Create documents to deliver difficult messages.
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Communication Strategies
- Identify various electronic and virtual communications.
- Identify strategies to increase positive cross cultural communication.
- Analyze the advantages and disadvantages of using technology for communication.
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Improving Writing Skills
- Apply techniques used to improve various business writing.
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Interpersonal and Group Communication
- Identify ways to foster positive group communication.
- Compare and contrast individual and group communication.
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Laws and Ethics in Communication
- Analyze workplace communication policies regarding privacy and ethics.
- Identify laws relating to employees and communication privacy.
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Reports and Presentations
- Identify skills needed to deliver effective oral presentations.
- Apply business presentation techniques to create Microsoft® PowerPoint® slides.
- Create a written report.
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Understanding the Writing Process
- Describe the steps in various business writing.
- Compare and contrast business and academic writing.
- The University of Phoenix reserves the right to modify courses.
- While widely available, not all programs are available in all locations or in both online and on-campus formats. Please check with a University Enrollment Advisor.
- Transferability of credit is at the discretion of the receiving institution. It is the student’s responsibility to confirm whether or not credits earned at University of Phoenix will be accepted by another institution of the student’s choice.
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Find out how we can help you meet your goals. Not all courses are available to residents of all states. Ask your Enrollment Advisor for details.
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