Phoenix Forward

7 ways to get the support you need as an online student

John Krause

| April 30, 2012

7 ways to get the support you need as an online student

Being an online student definitely has its perks. You can attend class on your own schedule, avoid schlepping to and from school, and work toward a degree while holding down a full-time job. On the other hand, many potential online students may fear they’ll have less support than they would in a more traditional academic environment. However, in addition to flexibility, University of Phoenix offers a variety of resources to help guide you through your education:

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Tech support
If you’re having technical problems, you’re not on your own. University of Phoenix offers round-the-clock technical assistance every day except for holidays. You can email them by logging in to eCampus or by calling 877.832.4867.

Learning Resource Centers
Head to a Learning Resource Center for everything from printing needs, tutoring and computer use to a quiet place to concentrate and study. With more than 100 locations across the country, there’s a good chance that there is a Learning Resource Center near you. These facilities are also open to faculty and alumni.

PhoenixConnect® social network
Feel like you’re not networking enough? Through the PhoenixConnect academic social network you can meet and interact with more than 400,000 students, faculty and alumni.

Life Resource Center
At the Life Resource Center, you’ll find career coaching, financial advice, daily living resources, counseling and more all available at no cost.

Center for Writing Excellence and Center for Mathematics Excellence
Even the best writers and mathematicians need help from time to time. Check out the Center for Writing Excellence and the Center for Mathematics Excellence for help with school papers, test-taking tips and math tutoring.

Graduation Team
Every student at University of Phoenix works with a Graduation Team — made up of an Enrollment Advisor, Academic Advisor and Finance Advisor — that assists from enrollment to graduation.

Student Appeals Center
The majority of students will never need to use the Student Appeals Center (SAC), but it’s good to know it’s there if you ever do want assistance. Students turn to the SAC for a number of reasons ranging from transfer credit disputes to interruption of their education due to family, work or personal issues. Your Academic Advisor can help you determine if you ever need the SAC.